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Beating the System: Using Creativity to Outsmart Bureaucracies
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472276 |
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Item Description...
Product Description
When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of frustrating and infuriating hand-offs? How often do people attempt to speak to a human in these organizations, but the system wouldn't allow it? Beating the System is for anyone who has faced the bureaucratic blank wall. The authors explain how systems are designed, how they function (and, particularly, malfunction), where their weaknesses are, and the incentives that drive them - as well as how to be creative in beating a system. Entertaining and informative stories illustrate how each creative strategy is used, and the authors offer suggestions for how organizations themselves can avoid frustrating those they serve and employ.
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Item Specifications...
Pages 175
Dimensions: Length: 8.3" Width: 5.5" Height: 0.7"
Weight: 0.5 lbs.
Binding Softcover
Release Date Apr 10, 2005
ISBN 1576753301
EAN 9781576753309
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Availability 154 units.
Availability accurate as of May 30, 2012 05:46.
Usually ships within one to two business days from Chambersberg, PA.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.
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Reviews - What do our customers think?
 | FUNNY STORIES, GOOD INTRO TO SYSTEMS THINKING Jul 23, 2006 |
Ackoff is a celebrated leader in the field of systems thinking, having other much more serious books on business and systems in general. In this funny little book, he turns his attention to consumer frustration against large corporations.
The book is divided into three sections --
1) Understanding systems - how they work, what made them their way and the kind of creativity that it takes to beat them
2) Stories - there is a large number of stories on systems available.
3) Takeaways - in the alst section, the authors focus on compiling brief lessons on systems beating and what you should do if you are designing systems to make them less unreasonable and less beatable.
This is a book to be read in one sitting -- two hours max. If you like the lessons and the type of thinking involved in the book, Ackoff has a large number of other books, of which I highly recommend "Ackoff's Best" as a compending of some of his more creative solutions to world problems. | | |  | An excellent resource for the creative mind Mar 29, 2006 |
"Look what the educational system does to creativity. Every child learns at a very early stage that when they're asked a question in school they must first ask themselves a question: What answer does the asker expect? That's the way you get through school, by providing people with the answers they expect. Now, one thing about an answer that somebody else expects is it can't be creative because it's already known. What we ought to be trying to do with children is get them to give us answers that we don't expect-to stimulate creativity. We kill it in school."
-Ackoff, The Deming Library, Vol. 21
Russell Ackoff, an expert in the field of operations research and systems thinking whose famous quote about the educational system is shown above, and Sheldon Rovin, a leading figure in healthcare management, here share their thoughts on the importance of defeating bureaucracies in today's society. They present their case by listing off examples of common bureaucratic inefficiencies being either side-stepped or called to attention by "system beaters." These system beaters, whom Ackoff and Rovin claim are ordinary, frustrated members of society, all display fundamental creative behaviors: the ability to deny an underlying assumption, to explore that denial, to defer judgment in that exploration, etc. This book will doubtfully transform the reader into an everyday system beater; it certainly did not do so for me. It does, however, provide the reader with a deep set of examples on creative behavior and may set them on the right path when it comes to thinking outside the box and generating more meaningful solutions when dealing with their own problems.
The structure of the book (a brief introduction on the authors' system-beating theory, presentation of the cases, summary of the behaviors displayed in these cases, possible applications of these theories derived from these summaries) makes it an extremely easy read. Often, though, the cases are over-simplified by the addition of the authors' own unnecessary and ambiguous morals. The authors' conclusions are also extremely broad which detracts from the specific methods of creative behavior described earlier in the text. Despite these short-comings, however, the book provides an excellent resource for those attempting to be more creative in their everyday lives.
| | |  | Of limited usefulness Jan 24, 2006 |
I purchased this book because I was interested in how a consultant should go about reforming a bureaucratic organization (i.e., from the inside). What the book discusses, however, is dealing with bureacratic organizations from the outside (e.g., as a frustrated consumer). So if you want to know how to deal with rude airline personnel or college administrators, you'll find the book useful. On the other hand, if you're trying to reform a bureaucratic organization from the inside, it will be of little use.
As is pointed out in another review, many of the examples are either limited on their facts or sophomoric. You will save yourself some trouble by reading Chapter 10 (which summarizes the authors' findings) first and than scanning the examples. | | | | Besting the Bureaucrats Jan 23, 2006 |
| This is an amusing, entertaining and relevant book. At some point, senseless rules, mindless bureaucracies, or poor service and communication frustrate everyone. Authors Russell L. Ackoff and Sheldon Rovin offer a series of straightforward suggestions for getting the respect you deserve and fighting back against maddening treatment. They illustrate their principles with brief, accessible stories and, in at least one instance, even recommend lying to get your way. You can read this book quickly and immediately pull out tips you can use. However, you might want to consider the ramifications before, for instance, refusing to leave an airline clerk's desk or flooding an organization's voice mail. There may be lines you don't want to cross. Everyone has frustrating moments when they might want to apply these techniques, so it would help if the authors did more to sort the moments of justifiable frustration from the unjustified, or to help readers figure out when a rule is bad or a system needs changing. They seem to assume that if you are frustrated, you should retaliate quickly. As a result, the book seems a touch adolescent at times, despite the authors' impressive credentials. Everyone could enjoy this book, but we recommend it primarily to readers with a sense of perspective who can tell when to use these tactics - and when to just move along. | | | | Always the best in systems. Jul 28, 2005 |
Russel L. Acckoff is "the brain" in systems approach.
Systems Approach is not only a discipline to be understanded, but a way of think that need to be exercised. It is a hard job to incorporate Systems Thinking as a way to see the world and guide your decisions. It is easy to understand the new but let the old behind is a quest. The authors of this book show how you can "beat systems" introducing a very simple method that can be used by any person. You will understand systems, learn how to find its weak spots and act, in spite of your size compared to the size of the big systems.David and Goliath inspired the authors. If you don't understand why some obvious things happens in certain organizational systems, like queues for all, idiot process, repetitive services, excess of papers and the bureaucracy that is in all places, this book was written for you.The authors present the subject in a very nice way and they use a lot of personal examples to show how creativity can be a powerful weapon against these strong systems and you can believe that this is true. I had many opportunities in my life to check and test heavy systems and I discover the same thing that the authors. This book puts order on the subject, explores the examples giving practical advices and life lessons. It is not an academic book in systems theory but the result of experience of lifes dedicated to disseminate, develop and use Systems Thinking as a way of changing the world. Read this book and something will change in your life and in your behavior and you will see the world with another eyes. UPGRADE YOUR MIND. | | | Write your own review about Beating the System: Using Creativity to Outsmart Bureaucracies
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